Inbound emails automatically create and update tickets. Multiple mailboxes supported — route each client or department to its own queue.

Set response and resolution targets per organisation or priority. Automatic breach alerts keep your team accountable before deadlines are missed.

Trigger actions automatically — assign tickets, send notifications, apply tags or change status based on conditions you define.

Build a searchable library of articles for your team and end users. Reduce repeat tickets by surfacing relevant articles at submission time.

Select multiple tickets to merge, assign, tag, link or close in one action. Built for high-volume queues where individual ticket management doesn’t scale.

At-a-glance reporting on ticket volumes, response times, agent performance and SLA compliance across all your organisations.

Shareable links let end users raise tickets without logging in. Ideal for walk-up support requests or embedding on an intranet.

Save common replies and insert them in seconds. Keeps responses consistent and reduces agent time on routine requests.

Share sensitive information via expiring encrypted links — no need to send passwords or credentials over email.